Maybe they are just too busy with the recent IPO. (Or, maybe it’s a bunch of IPA that has everyone so disengaged and disinterested in providing a modicum of customer service…)
Ultimately though, this stinks and I have been patient a nice for long enough now.
You had your chance, Twitter. Now I am mad.
You encourage people to follow tons of other users and then you turn around and penalize people for following too man.
AND, I can’t believe some of the shit you allow out there. All of my posts have been at most PG-13.
So, I am left scratching my head as to what the heinous thing was that I did to warrant a suspension this time? Perhaps it’s good ol’ censorship of religious beliefs? Which is funny because the last thing I posted was a picture saying: ”Regardless of what your background or beliefs are, just wish people well this season.”
I suspect that now, after writing this, I won’t ever be reinstated.
I am not one to kowtow or engage in superficial ass-kissing when I am seething with anger inside. Initially, I was calm. I simply wanted to find out why you suspended me, get my account back, and then I would watch out for whatever behavior triggered the suspension.
However, this is idiotic. Honestly. I have been an avid fan and support of Twitter for 4-5 years and have brought you countless Tweeters over that time period. And, this is the thanks I get?
I have Emailed and tweeted to @ginger, @delbius, @twitter, @support, and even @dickc. I even sent a LinkedIn connection request and InMail to Dick.
Not a single word… from anyone.
It violates all of the rules and best practices of customer service and delight that I coach with my clients. Now, I can add this as a story to my Agile coaching for Product Owners: ”Don’t be like Twitter. Here’s how THEY treat people…”